Complaints Handling Policy

Last updated: March 21, 2026

1. How to Submit a Complaint

Email: support@ziecoins.com.

Escalation contact: legal@ziecoins.com.

Postal contact address:
   AnyZie Technologies Inc
   1002-11250 Rue Renaude-Lapointe
   Anjou, QC H1J 2V7
   Canada

2. Information to Include

Please include account identifier, transaction reference(s), date/time, issue summary, expected remedy, and any attachments that support your claim.

3. Acknowledgment and Investigation

We aim to acknowledge complaints promptly, review available records, and provide updates where additional time is required.

Acknowledgment SLA: within 5 business days.

Target final response SLA: within 30 business days.

4. Resolution and Escalation

If you are not satisfied with the outcome, you may request internal escalation.

Internal escalation is handled through support and compliance review.

External complaint body or ombuds route (if applicable): Not available at this time.

5. Recordkeeping

Complaint records are maintained to improve service quality, monitor issue trends, and meet legal/compliance requirements.