Last updated: March 21, 2026
This page describes how ZieCoins handles refund requests, transfer reversals, and chargeback disputes for payment methods that involve third-party rails.
Refund eligibility depends on transaction status, funding method, third-party provider rules, and whether funds have already moved or been used.
Refund eligibility is reviewed case by case based on payment rail rules and transaction state.
If an account is closed, payout is limited to eligible nominal balance only. No payout is made for market, premium, or collectible value.
Public site content states the ecosystem can support traceability and, in some circumstances, reversals. Reversal decisions are risk and policy dependent.
Reversal decisions depend on security, fraud checks, and whether the transfer has already settled or been used.
Transaction reversals are not granted for buyer's remorse or change-of-mind requests. Reversal or chargeback support is limited to eligible cases such as suspected fraud, unauthorized use, or processing error, subject to review and payment-network/provider rules.
If card-funded activity is disputed through an issuing bank, chargeback procedures are governed by card network and acquirer rules.
During review, account functions or balances may be temporarily restricted where needed to manage risk.
Evidence may include account ownership records, authentication logs, IP/device events, user approvals, transfer metadata, support communication, and transaction history.
Acknowledgment SLA: within 5 business days.
Target resolution SLA: within 30 business days.
Third-party chargeback timelines may extend beyond these targets.
For refund or dispute help, contact support@ziecoins.com.
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